ServiceOps

Create workflows to service customers better. Customize flows to optimize your processes for better SLAs. Better SLAs = More Money 💸

Keep your eye on incidents with #incident-mgmt

As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.

  • The work flow to make it so
  • When a new Ticket
  • Apply these filters
  • Board = Incident
  • Send a message to
  • Team ServOps
  • Channel #incident-mgmt

"Chatgenie has helped us solve major business issues by allowing our staff to interact with service tickets within Microsoft Teams. The ability to see the service ticket notes, assign the service ticket and interact with the ticket all within the Teams channel is a very powerful advantage for our company."

Mike Hopkins

Be in the know with #chatgenie

As a Service Engineer, I would like to be notified of a ticket when its assigned to me.

The work flow to make it so

  • When a new Ticket
  • Apply these filters
  • Assigned= True
  • Send a message to
  • Channel #chatgenie

Very Important clients get Very Important Service with #vip-clients

As a Customer Service Manager, I want to be notified when my clients have urgent issues.

  • The work flow to make it so
  • When a new Ticket
  • Apply these filters
  • Customer = Very Important Company
  • Send a message to
  • Team ServOps
  • Channel #vip-clients

Swarm on Service Incidents with #cg-tkt-1-server-down

As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.

  • The work flow to make it so
  • When a new Ticket
  • Apply these filters
  • Priority = Priority 1
  • Type = Outage
  • Send a message to
  • Team ServOps
  • Channel #outage
  • Create a new channel for each ticket