ServiceOps
Create workflows to service customers better. Customize flows to optimize your processes for better SLAs. Better SLAs = More Money 💸
- For Service Delivery Managers
Some text about this step. Explaining it in a few simple words, how it works and what they can expect.
- For Service Engineers
Some text about this step. Explaining it in a few simple words, how it works and what they can expect.
- For Customer Service Managers
Some text about this step. Explaining it in a few simple words, how it works and what they can expect.
Keep your eye on incidents with #incident-mgmt
As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.
- The work flow to make it so
- When a new Ticket
- Apply these filters
- Board = Incident
- Send a message to
- Team ServOps
- Channel #incident-mgmt
"Chatgenie has helped us solve major business issues by allowing our staff to interact with service tickets within Microsoft Teams. The ability to see the service ticket notes, assign the service ticket and interact with the ticket all within the Teams channel is a very powerful advantage for our company."
Mike H.
Be in the know with #chatgenie
As a Service Engineer, I would like to be notified of a ticket when its assigned to me.
The work flow to make it so
- When a new Ticket
- Apply these filters
- Assigned= True
- Send a message to
- Channel #chatgenie
Very Important clients get Very Important Service with #vip-clients
As a Customer Service Manager, I want to be notified when my clients have urgent issues.
- The work flow to make it so
- When a new Ticket
- Apply these filters
- Customer = Very Important Company
- Send a message to
- Team ServOps
- Channel #vip-clients
Swarm on Service Incidents with #cg-tkt-1-server-down
As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.
- The work flow to make it so
- When a new Ticket
- Apply these filters
- Priority = Priority 1
- Type = Outage
- Send a message to
- Team ServOps
- Channel #outage
- Create a new channel for each ticket
Supercharge your team with chatgenie
Build workflows to match the way your company works. Choose which Boards send notifications to which channels. Have an incident board.