ServiceOps

Create workflows to service customers better. Customize flows to optimize your processes for better SLAs. Better SLAs = More Money 💸

Keep your eye on incidents with #incident-mgmt

As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.

  • The work flow to make it so
  • When a new Ticket
  • Apply these filters
  • Board = Incident
  • Send a message to
  • Team ServOps
  • Channel #incident-mgmt

“ChatGenie really helped our company accelerate our support. We’re now on top of our support game.”

Keira Knightley

Be in the know with #chatgenie

As a Service Engineer, I would like to be notified of a ticket when its assigned to me.

The work flow to make it so

  • When a new Ticket
  • Apply these filters
  • Assigned= True
  • Send a message to
  • Channel #chatgenie

Very Important clients get Very Important Service with #vip-clients

As a Customer Service Manager, I want to be notified when my clients have urgent issues.

  • The work flow to make it so
  • When a new Ticket
  • Apply these filters
  • Customer = Very Important Company
  • Send a message to
  • Team ServOps
  • Channel #vip-clients

Swarm on Service Incidents with #cg-tkt-1-server-down

As a Service Delivery Manager, I would my team to be notified of a ticket when it comes to Incident Board with any status.

  • The work flow to make it so
  • When a new Ticket
  • Apply these filters
  • Priority = Priority 1
  • Type = Outage
  • Send a message to
  • Team ServOps
  • Channel #outage
  • Create a new channel for each ticket